Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via LiveChat or email (below).

How can we help?


Please view our FAQ's or search below. If you do not see an answer to your question, our Customer Happiness Team is standing by via LiveChat or email to answer you as quickly as possible!

Why Muscle Cakes?

What makes Muscle Cakes special?

Ever had a "Birthday Cake" or "Chocolate Cake" protein bar, only to find out that the protein bar had way too many ingredients, unwanted preservatives and definitely wasn't a real cake?

MUSCLE CAKES was made for those who crave that delicious little piece of cake without the guilt and without the unwanted extras. We want to bring that fresh-out-the-oven treat straight from our kitchen and right to your doorstep.

Whether you are a fitness junkie or a health conscious individual, MUSCLE CAKES lets you indulge in high protein, lower in sugar, gluten free goodies made to satisfy your cravings before or after your workout!

What makes Muscle Cakes unique from other protein snacks?

We commit ourselves to providing you with clean and fresh baked goods. Unlike protein bars found at your local grocery shelves, MUSCLE CAKES wants you to enjoy the satisfaction of having fresh-out-the-oven treats made with real and whole ingredients.

MUSCLE CAKES was made to reward you on your health journey, not hinder you.


Why are Muscle Cakes refrigerated?

Because we bake with no preservatives, all MUSCLE CAKES products are tightly sealed and stored in the fridge for ultimate freshness.

How long do Muscle Cakes stay fresh?

We highly recommend storing your treats in the fridge for up to 10 days for ultimate freshness. You can even freeze the jars for up to 6 months!

Nutrition and Ingredients

What kind of protein do you use?

We use whey protein concentrate on all of our MUSCLE CAKES products.

Are Muscle Cakes gluten free?

After multiple failed test runs in the kitchen, we are proud to say our protein baked goods are completely gluten free and tasty too. Please note that even though we don't use wheat in our recipes, all cakes are processed in a facility that also processes wheat.

Do you have any vegan Muscle Cakes?

We currently do not have any vegan cakes, but we are working on developing the perfect recipe for our vegan friends!

Do Muscle Cakes have refined sugar?

We created a sugar blend of 50% natural organic cane sugar and 50% erythritol. Other natural sugars are found in applesauce used in our vanilla-based flavors and beets used in our chocolate flavors.

Do you have options for people with nutritional and dietary restrictions?

All cakes are baked with dairy products, eggs and tree nuts (including coconut oil). We've had a number of people reach out to us regarding allergies to nuts and we will be adding a nut-free cake in our lineup.


What is your Return Policy?

Unfortunately, MUSCLE CAKES are perishable items and cannot be returned. However, if there is a damaged product or believe there is a quality concern, please reach out and email us at We will be in touch and provide you with further assistance.

I put the wrong shipping address. Can you update it?

After you successfully place an order on our website, you’ll receive an order confirmation email from us. Please verify that your shipping address is listed correctly.

If you find that your address is incorrect, and your order is still open in our system, we would be more than happy to update the shipping address on your order.

If your order has shipped, we can submit a request for an address change with our shipping carrier on your behalf. Please note, due to the challenges of rerouting a package mid-transit, these requests may not be received in time and your package may be delivered to the original address provided on the order.

What happens if my ordered is delayed?

In the event of a delivery delay two or more days past your scheduled delivery date for an order, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment. We are working diligently to ensure this doesn’t happen, but want to remain prepared just in case as delivery issues do occur. Please reach out and email us at We will be in touch provide you with further assistance.

Can I cancel my order?

You can cancel your order at anytime PRIOR to 24 hours from shipping. If you cancel within 24 hours of shipping, you cannot be refunded.

What do I do if the items I received do not match what I ordered?

We're so sorry about this! Please reach out and email us at We will have this fixed for you right away.

Shipping and Delivery

How do I get my Tracking Information?

Need to track your package? Click Here and input your tracking number.

Do you ship outside the United States?

We ship nationwide and currently deliver Monday to Wednesday so that each order can arrive before the weekend. Unfortunately, at this time, we only ship to the continental USA. We hope to change this one day and provide shipping Monday-Sunday.

How do you ship your products?

Once the MUSCLE CAKES are assembled, we flash freeze the jars/truffles, package your order in two insulated bags with cooler packs to stay cold during shipment. Our branded insulated lunch bags are reusable and yours to keep!

My Muscle Cakes arrived warm. Are they safe to eat?

If your MUSCLE CAKES arrived warm, they are still completely safe to eat. MUSCLE CAKES are only meant to be refrigerated to help maintain taste, freshness and texture for a longer period of time.

When will my order arrive?

We know how excited you are to receive your MUSCLE CAKES order and it brings us joy to deliver your cakes straight to your door! We want to ensure that your product arrives fresh and ready for it’s new home in your fridge so we do follow a strict shipping schedule.

It generally takes about 24-48 hours for an order to complete processing. Please note that we do not ship out orders Thursday-Sunday to preserve product freshness, so if your order will not arrive by Friday, it will be held to ship the following week. Please note orders placed during holidays, sales, or new product launches may experience a longer processing window.

When your order has completed processing and is ready to ship, you will receive a shipping confirmation email with a link to your tracking information. Please check your spam or junk inboxes for emails from us as they may be sorted there accidentally by your email carrier.

My tracking number says "Delivered", but I don't see my package. What should I do?

Can’t find your package? Please take a look at any notes your carrier may have made in your tracking history (i.e. Left at Front Door). If you're still unable to locate the package, please contact UPS (1-800-742-5877). If your shipping address is in an apartment complex or office building, we’d recommend checking in with your neighbors, front desk attendant, property manager, and/or mail room.

What are your Shipping Rates?

All orders are shipped via UPS. We ship on Monday - Wednesday excluding holidays. We do not ship or deliver on weekends. Please allow for 1-5 business days (once shipped and you receive a shipping confirmation) for arrival once shipped. The shipping charge will depend on your shipping location and its proximity to our kitchen.

We ship using the following methods:
Ground (least expensive) - if the package can arrive within 3 days
3 Day Select
2nd Day Air
Next Day Air

The least expensive shipping option is UPS Ground. The shipping address and the arrival day you choose will determine if ground shipping is available. We will only present ground shipping if UPS estimates your package to arrive to you within 3 calendar days.

Subscriptions & Gifts

How do I sign up for a Subscription?

We will be providing a subscription based service within the next few weeks for any customers who would like to order frequently at a discount.

Can I add a gift note or gift receipt?

In the coming weeks, we will be providing gifting services for your fave person.

Can I purchase gift cards online?

Yes! You can purchase digital gift cards online that you can easily send to friends and family. You will receive the Gift Card immediately after purchase and it will include a number as well as a QR code that will allow you to add the Gift Card to your digital wallet (such as Apple Pay on your phone) and be used both online and in-store.

The Muscle Cakes Movement

I love Muscle Cakes! How do I become part of the movement?

We love the enthusiasm! Send us photos or tag us on Instagram & Facebook @musclecakesnyc to get featured on our platform.

Do you sponsor athletes or work with influencers?

We are currently accepting brand ambassadors and sponsored athlete applications. We are also open to any influencer collaborations that we feel best fit our mission. Please reach out to and tell us a little bit about you and how we can work together!

Where can I get Muscle Cakes in person?

We currently do not have an official store front, but we totally plan to! As of right now, we operate in our commercial kitchen in NYC, and will be providing local same-day deliveries to addresses in the Manhattan area.

Get in touch

Have questions about your order, or a general enquiry?